Weather and Cancellation Policy

1. Standard Booking Terms

1.1. Payment: A non-refundable 20% deposit is required at the time of booking to secure a date and time. The remaining balance payment is required a minimum of 10 days prior to the scheduled event, along with final guest numbers and any dietary requirements.

1.2. Cancellations and Rescheduling:

  • Customer-initiated:

    • If you need to cancel your booking, the following conditions apply:

      • Cancellations made 10 days or more before the event date may be eligible for a refund or rescheduling option at the discretion of Malcolm Creek Wines and Laser Sport SA.

      • Cancellations made within 10 days of the event may result in partial refund, rescheduling fee, or forfeiture of payment depending on circumstances.

  • Partial Participation: If any participant fails to attend or participate in either event on the day, no refund will be offered.

  • Provider-initiated: In the unlikely event that Laser Sport SA or Malcolm Creek Wines cancels due to safety concerns (e.g., lightning), operational or other unforeseen circumstances, a full refund or a free reschedule to a mutually agreeable date is typically offered.

1.3. Participant Requirements and Restrictions:

  • Age: Due to our liquor licencing obligations, participants must be a minimum of 18 years of age.

  • Physical/Legal: Participants must sign a waiver and indemnity form prior to participation.

  • Dress Code: Enclosed, flat-toe shoes, suitable for outdoor activity, are highly recommended

1.4. Liability and Safety:

  • Participants agree to release the provider from liability for injury or damage and to indemnify them against third-party claims.

  • All participants receive a mandatory safety briefing, and failure to attend may result in forfeiture of the session without refund. 

2. Extreme Weather Policy

This Weather Policy forms part of the Terms and Conditions for Laser Sport SA & Malcolm Creek Wines It is designed to comply with the Australian Consumer Law (ACL), as administered in the state of South Australia, which provides consumer guarantees for services, including remedies such as refunds or rescheduling in cases of major failure (e.g., where a service cannot be safely provided due to circumstances like inclement weather).

As our laser clay target shooting experiences are conducted outdoors, weather conditions may occasionally impact the safe operation of events. We prioritize the safety and enjoyment of all participants in our laser clay target shooting events, which are conducted outdoors and thus subject to weather conditions. This policy outlines our fair and transparent approach to handling inclement weather and other severe natural events, while respecting your rights under the Australian Consumer Law (ACL).

2.1. Definition of Inclement Weather and Acts of God

  • Inclement Weather: Includes, but is not limited to, heavy rain, thunderstorms, high winds, lightning, hail, or extreme temperatures that could pose risks to participants, staff, or equipment.

  • Severe Natural Events : Refers to uncontrollable natural events such as floods, earthquakes, bushfires, or other disasters beyond human control that impact the event location or safety.

2.2. Safety Assessment

  • On the day of the scheduled event, our team will conduct a thorough safety assessment approximately 2 hours before the start time.

  • If the activity cannot be safely undertaken due to inclement weather or other severe natural events (e.g., poor visibility, slippery surfaces, electrical storm risks, or site inaccessibility), the event may be cancelled, delayed or rescheduled.

  • We reserve the right to make the final decision on safety, based on professional judgment, local weather forecasts, and guidelines from relevant authorities (e.g., Bureau of Meteorology). This ensures compliance with ACL, which guarantees that services must be provided with due care and skill.

2.3 Forecast Weather Conditions

  • Bookings will not be cancelled based solely on forecast weather conditions.

  • Events will proceed unless Malcolm Creek Wines and Laser Sport SA determine that weather conditions present a genuine safety risk to participants or staff.

  • Customer cancellations due to anticipated weather are not eligible for a refund if the event can still proceed safely.

2.4. Refund and Cancellation Process

  • Full Refund: If the event is cancelled due to inclement weather or severe natural events and cannot be safely rescheduled on the same day, you are entitled to a full refund under the ACL. The refund will be issued to the original payment method within 21 business days.

  • Rescheduling Option: Where possible, we will offer to reschedule the event to a mutually agreeable alternative date at no additional cost, as a remedy under the ACL. If rescheduling is not feasible or if you prefer a refund (e.g., in cases of major failure), the full refund will apply.

  • No Refund for Partial Events: If the event has already commenced and must be halted mid-way due to sudden weather changes, a partial credit will be offered, proportional to the uncompleted portion of the activity, in line with ACL requirements for remedies in cases of failure.

  • Customer-Initiated Cancellations: This policy does not cover cancellations initiated by customers due to anticipated weather; our standard booking terms apply in such cases (e.g., notice periods for refunds). If the event can proceed safely, standard booking and cancellation terms will apply.

2.5. Notification

  • Customers will be notified via email, phone, or SMS as soon as a decision is made.

  • We recommend checking weather forecasts in advance and contacting us at info@malcolmcreekwines.com.au or calling 0404 677 894 if you have any concerns.

2.6. Exceptions and Limitations

  • This policy applies only to events booked directly through Laser Sport SA and Malcolm Creek Wines

  • In cases where the event can proceed safely (e.g., drizzle with no safety risks), no refunds or rescheduling will be offered, as the service can be provided following ACL guarantees.

  • Laser Sport SA and Malcolm Creek Wines are not liable for any additional costs incurred by customers (e.g., travel or accommodation) due to weather-related cancellations.